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Urgent! Senior Manager: Wholesale Systems Delivery and Operations - Local Job Opening in Midrand

Senior Manager: Wholesale Systems Delivery and Operations



Job description

Senior Manager: Wholesale Systems Delivery and Operations

At Cell C, we are not just a telecommunications company; we are a people‑centric and customer‑focused organization committed to delivering exceptional experiences to our customers.

In line with our dedication to customer‑centricity, we are seeking a seasoned professional to join our dynamic team as a Senior Manager: Wholesale Systems Delivery and Operations .

The primary purpose of the role is to ensure the efficient and effective delivery and operation of wholesale systems, with a significant focus on accurate and timely wholesale billing processes.

Main Responsibilities

  • System Delivery and Integration: Oversee end‑to‑end delivery, collaborate with teams, and manage vendor relationships.

  • System Implementation: Lead new system implementations, ensure proper configuration, and provide post‑implementation support.

  • Operational Efficiency: Monitor system performance, troubleshoot issues, and perform maintenance and upgrades.

  • Billing and Invoicing: Manage accurate wholesale billing processes, perform reconciliations, and resolve billing issues.

  • Technology Management: Develop technology strategies, administer systems, and ensure seamless integration of new technologies.

  • Vendor and SLA Management: Manage vendor contracts, monitor SLAs, and foster strong vendor relationships.

  • Data Management: Oversee databases, conduct data analysis, and maintain data governance policies.

  • Customer Support: Serve as the main contact for clients, provide technical support, and gather feedback for system improvements.

  • Team Leadership and Development: Lead and develop a team of specialists, provide training and mentorship, and manage team performance.

Qualifications

  • Engineering or IT degree.

  • Masters degree is an added advantage.

Experience

  • Proven experience in system delivery and operations; extensive background in managing and deploying wholesale systems with a focus on accurate and efficient billing processes.

  • Experience in a wholesale environment with familiarity to the unique challenges and requirements of wholesale billing systems, including revenue assurance and billing accuracy practices.

  • Technical proficiency: Strong understanding and hands‑on experience with wholesale billing systems and related technologies, ensuring seamless integration and operation.

  • Project management skills: Ability to manage multiple projects simultaneously, ensuring timely delivery and alignment with business objectives, particularly in the context of billing system enhancements and updates.

  • Analytical and problem‑solving skills: Expertise in diagnosing and resolving system issues efficiently, with a particular focus on billing discrepancies and revenue assurance.

  • Data security and regulatory compliance: Experience in implementing and maintaining data security protocols and ensuring compliance with relevant regulations, especially in the context of billing and revenue data.

  • Team leadership: Demonstrated ability to lead, mentor, and develop a team of specialists, particularly in the areas of billing accuracy and revenue assurance.

  • Stakeholder coordination: Experience in coordinating with various stakeholders to gather and analyze system requirements and ensure alignment with business goals, with a strong emphasis on billing and revenue processes.

  • Budget management: Proficiency in managing system budgets, ensuring cost‑effective solutions and efficient resource allocation, particularly in relation to billing system improvements and maintenance.

  • Customer support: Ability to serve as the main contact for clients, providing technical support and gathering feedback for system improvements, with a focus on enhancing billing accuracy and resolving billing issues.

Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic.

Location: Melrose, Gauteng, South Africa

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Required Skill Profession

Operations & Business Administration



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